Get Remote Assistance
In some cases seeing your computer's display can greatly help us troubleshoot issues. The IT Helpdesk can remotely connect to your computer and assist you with problems. The installation is "one-time", (ie. it will only run after you accept, and when the support technician is finished, the program will exit and un-install). The Helpdesk Consultant will not be able to reconnect to your computer at any time unless you specifically allow them to. To initiate a remote troubleshooting connection, please enter the 6-digit PIN provided by the support technician below.