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Frequently Asked Questions : Email Issues


I am unable to log into UM Gmail. What can I do?

First, attempt to log in from http://go.olemiss.edu using your WebID and password.

If that attempt fails, you may need to reset your password. Visit myOleMiss, click on Password Help on the logon page, and attempt to reset your password. If you are unable to reset your password, complete the Password Change Request Fax Form.

I want a UM Gmail account. What should I do? Please help.

Students are automatically assigned a University of Mississippi (UM) Gmail account.

Employees may sign up at this link. During the sign up process, a password reset will be required to meet Google's password requirements. For employees, UM Mail accounts will remain. A new UM Gmail account will be created for you.

What is my new UM Gmail email address?

It will be WebID@go.olemiss.edu.

Where can I log in to UM Gmail or other Google Apps?

Go to mail.go.olemiss.edu. After you log in, you will see links to other Google Apps for Education at the very top of the UM Gmail log in page. You can also use go.olemiss.edu where additional links are available for assistance.

I take classes online. Will I qualify for a UM Gmail account?

Any student who has a UM WebID qualifies for a UM Gmail account.

I am graduating soon. How long will my UM Gmail account be active once I graduate?

The rules for deactivating accounts will remain the same. Students leaving the University will have at least 30 days to use their UM Gmail accounts.

I already have a personal UM Gmail account. Can I use my current account?

For everyone, we recommend that you retain your personal UM Gmail/Hotmail/Yahoo Mail account for personal use. For correspondence with UM, we will store and use your UM Gmail account for students and the UM Mail (Exchange) account for faculty and staff.

I need to set up my Email client (e.g., Outlook). Where do I learn how?

There are two techniques for connecting email clients to UM Gmail: IMAP and POP. We recommend IMAP over a SSL (secure) connection. To view the steps to set up your client, please try this Google Support FAQ. If you need further assistance, please contact the IT Helpdesk.

What is my UM Gmail password? How often do I have to change it?

Your UM Gmail password is the same as your WebID password. It will expire every 90 days.

In UM Gmail, what are the restrictions on attachments?

In UM Gmail, email attachments are limited to 25 MB. Further, executable files (e.g., file with extension of .exe) cannot be attached in an email.

For a complete list of the UM Gmail attachment guidelines, please check this Google FAQ.

How much storage space do I have in UM Gmail?

As part of Google Apps for Education, UM Gmail accounts offer unlimited combined storage for all documents. The storage is shared between Gmail, Google Drive, and Google Photos.

If I have questions or problems with my UM Gmail account, who should I contact?

Please contact the IT Helpdesk at 662-915-5222 or helpdesk@olemiss.edu if you have any questions or problems with your new account.