Frequently Asked Questions : Email Issues


My email inbox is nearing capacity. What can I do?

You have several options for clearing out your email quota.

To immediately free up space, log into UM Mail using your WebID and password. Empty your Deleted Items and Sent Items folders by right clicking on the folder and selecting the Empty option. You can also delete individual items located in your Inbox by checking the desired messages and selecting delete located above. Note that you will also have to remove the deleted messages out of your Deleted Items folder to completely free up the space.

The University of Mississippi also offers Enterprise Vault to assist in managing your email quota. Visit the Vault site for more information.

What is Enterprise Vault? How can Vault help with email storage?

Symantec Enterprise Vault is a content archiving system that moves emails and their attachments to an online storage area called a vault. Vault provides you with 5GB of storage space for archived messages. Visit the Vault site for more information. To get a Vault account, email helpdesk@olemiss.edu or call 662-915-5222.

I am unable to log into UM Gmail. What can I do?

Make sure you are trying to log into http://go.olemiss.edu using your WebID and password.

Please follow these steps to reset your password.

Click Password Help on the logon page to myOleMiss. If you are unable to reset your password using this tool, complete the Password Change Request Fax Form.

I am unable to log into UM Mail. What can I do?

Make sure you are trying to log into http://ummail.olemiss.edu using your WebID and password.

Note: UM Mail is the email system used for faculty and staff.

Please follow these steps to reset your password.

Click Password Help on the logon page to myOleMiss. If you are unable to reset your password using this tool, complete the Password Change Request Fax Form.

I want a UM Gmail account. What should I do? Please help.

Students are automatically assigned a University of Mississippi (UM) Gmail account.

Employees sign up for UM Gmail account at myolemiss. To sign up, log on to my.olemiss.edu with your WebID. Select the Employee tab, expand the Tools & Resources group and finally Gmail Sign-up. During the sign up process, a password reset will be required to meet Google's password requirements.

For employees, UM Mail (Exchange) accounts will remain. A new UM Gmail account will be created for the employee.

For everyone, your WebID and password will be used to log on to UM Gmail.

Finally, get started with UM Gmail and other Google Apps for Education!

http://go.olemiss.edu/faq/

What is my new UM Gmail email address?

It will be WebID@go.olemiss.edu.

http://go.olemiss.edu/faq/

Where can I log in to UM Gmail or other Google Apps?

Go to mail.go.olemiss.edu. After you log in, you will see links to other Google Apps for Education at the very top of the UM Gmail log in page. You can also use go.olemiss.edu where additional links are available for assistance.

I take classes online. Will I qualify for a UM Gmail account?

Any student who has a UM WebID qualifies for a UM Gmail account.

http://go.olemiss.edu/faq/

I am graduating soon. How long will my UM Gmail account be active once I graduate?

The rules for deactivating accounts will remain the same. Students leaving the University will have at least 30 days to use their UM Gmail accounts.

I already have a personal UM Gmail account. Can I use my current account?

For everyone, we recommend that you retain your personal UM Gmail/Hotmail/Yahoo Mail account for personal use. For correspondence with UM, we will store and use your UM Gmail account for students and the UM Mail (Exchange) account for faculty and staff.

How do I configure my iPhone/Android to use my UM Gmail account?

Please try the URLs below:

- Android
- Blackberry
- iPhone
- Others

I need to set up my Email client (e.g., Outlook). Where do I learn how?

There are two techniques for connecting email clients to UM Gmail: IMAP and POP. We recommend IMAP over a SSL (secure) connection. To view the steps to set up your client, please try this Google Support FAQ. If you need further assistance, please contact the IT Helpdesk.

What is my UM Gmail password? How often do I have to change it?

Your UM Gmail password is the same as your WebID password. It will expire every 90 days.

In UM Gmail, what are the restrictions on attachments?

In UM Gmail, email attachments are limited to 25 MB. Further, executable files (e.g., file with extension of .exe) cannot be attached in an email.

For a complete list of the UM Gmail attachment guidelines, please check this Google FAQ.

How much storage space do I have in UM Gmail?

As of October 2013, all accounts have 30 GB of shared storage for Gmail, Picasa Web Albums and other documents saved to Google Drive. Files in the Trash are included in the calculation of available disk space.

If I have questions or problems with my UM Gmail account, who should I contact?

Please contact the IT Helpdesk at 662-915-5222 or helpdesk@olemiss.edu if you have any questions or problems with your new account.

I am currently a graduate student. After I became a graduate/adjunct instructor, I am no longer getting Blackboard email notifications to my UM Gmail account. What happened?

UM supports two email systems. UM Gmail is the primary email service for students. UM Mail is the primary email service for faculty and staff. UM Gmail email addresses end with @go.olemiss.edu while UM Mail email addresses end with @olemiss.edu.

When a graduate student becomes an instructor, UM issues the individual a separate UM Mail account. At that point, official university communication will be directed to the individual's UM Mail account, including Blackboard notifications. At the same time, the individual will retain his/her UM Gmail account.

So in the case when an individual stopped receiving Blackboard email notifications after becoming an instructor, the individual most likely has the email being delivered to his/her UM Mail account.

In order to check your UM Mail, visit https://ummail.olemiss.edu and login using your UM WebID and associated password. You can also set up your email client or smartphone to retrieve your UM Gmail and UM Mail automatically.

If you need further assistance with setting up email clients, please contact the IT Helpdesk at 662-915-5222 or helpdesk@olemiss.edu.

I am a graduate student. Last semester, I was an instructor but I am not teaching now. Currently, I am unable to read my UM Mail, but my UM Gmail works. Can you help?

UM supports two email systems. UM Gmail is the primary email service for students. UM Mail is the primary email service for faculty and staff. UM Gmail email addresses end with @go.olemiss.edu while UM Mail email addresses end with @olemiss.edu.

When a graduate student is no longer in a teaching role, the individual will lose access to his/her UM Mail account. The change occurs only after the individual is no longer in an instructor role at UM.

If you need further assistance, please contact the IT Helpdesk at 662-915-5222 or helpdesk@olemiss.edu.